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Make the Customer the Hero!
At MILAN, our message is always about the customer. Many tout being a customer-centric organization but how do you ensure that the customer truly IS ... Read entire entry »

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Summer Tribute
Summer brings around great childhood memories of when times were simpler.  As those memories pop up, they just bring a smile to your face.  It’s f... Read entire entry »

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Was it love at first sight?
Did you love your partner immediately or did you go through a process to ensure you’re compatible? Or was it a mixture of both? With outsourcing, cu... Read entire entry »